Pctech.co.in: Cancellations, Returns & Refund Policies

What is our return policy?

If you have received a damaged or defective product, you can get a replacement within the time specified in following table. The Replacement Guarantee is applicable to all physical products sold on Pctech.co.in

You can initiate an exchange under the Exchange Policy (excluding spare parts) if you are not satisfied with the product or the fit.

Product specific policies:

Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:

- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers 
- Any damage / defect which is not covered under the manufacturer's warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

All physical products sold by Pctech.co.in are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same on Pctech.co.in

1- How do I return a defective or damaged product for a new replacement?

We believe our valuable customers and work for 100% customer satisfaction. In unfortunate cases when you receive the shipment box or product in damaged condition, please shoot video while unboxing the package so that it can be proved while we raise dispute with carrier/ courier service. Notify us of the damaged or defective product as soon as possible within time frame specified for replacement for the relevant category. In line with our Replacement Guarantee, please return the defective item within  the time specified to return the product for a replacement. Any item returned after the deadline specified for the relevant category will not be entertained for REPLACEMENT GUARANTEE.

NOTE: Any claim regarding damage, different or wrong item received, empty box etc. will not be entertained if you fail to shoot the unboxing video.

Please ensure that the product is returned in the original condition you had received it. We will send you a replacement at no extra cost to you as per the description of the ordered item.

Alternatively we can issue you Store Credit, which you can use to place a fresh order.

2- How do I cancel an order?

You can cancel your order online within 30 minutes after placing the order. We suggest all our website visitors to contact us in case you are not sure about which product you should buy, if you order a wrong product and want to cancel for a refund then we may charge a refund fee which may vary up to 5% of order amount because online payments attract payment gateway fees. We can help you to apply your payment against a correct product and in case of price difference you need to pay extra amount in case its priced at higher cost.
In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Refund fee will be charged along with to and from shipping fee, an order cannot be cancelled in case the delivery has already been made.

COD orders and Token advance: In case of COD orders, customers have to pay 20% token amount to confirm the order and remaining amount on delivery and in case refusal of order at the time of delivery, the token amount will not be refunded. Token advance can be paid via several methods, please contact our sales team at 9810343724 for more information.

3- How can I cancel items in my order?

You can cancel an item in your order, till the item is shipped by Pctech.co.in

In order to cancel an item in your order:
- Please send a cancellation email to cancel@pctech.co.in
- mention the item you want to cancel with order ID, order date, and product name with order id in subject line.
- Indicate the reason for cancellation
- Once your cancellation request is received, we will review your cancellation request and update you as per policy.

4- How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order is received by us, it will take us a maximum of 4-5 business days to cancel the order and initiate a refund. You will be notified of the same.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund after refund initiation date. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Pctech.co.in.

5- What are the modes of refund available after cancellation?

Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Pctech.co.in will complete the cancellation and initiate the refund, depending on your preference.

Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

6. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all Pctech.co.in lists and newsletters, please visit  www.pctech.co.in and Unsubscribe newsletters in your account.

7. Advertisements on Pctech.co.in

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

8. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

9. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Prem K. Singh

PCTECH COMPUTERS,

First Floor, Bhawani Market, ATTA, Near Sector-18 Metro Station Noida-201301,

Uttar Pradesh, INDIA.

Phone: +91-9810343724

Email: grievance.officer@pctech.co.in

Time: Mon – Sat (10:00 AM – 6.00 PM)

9. Any Questions?

If you have any other Questions regarding this statement, you can write to us at cs@pctech.co.in

Date : 23^rd January 2013.