Pctech.co.in: Cancellations, Returns & Refund Policies
Easy Return, Replacement & Cancellation Policy
We want to make our return and replacement process simple and clear.
IMPORTANT: Our **10-day policy is primarily a Replacement/Exchange policy, not a 10-day money-back or refund policy. Returning a product within 10 days does not automatically qualify for a refund.
1. Replacement Policy
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Replacement requests can be made within 10 days of delivery.
The product must be returned in the same condition in which it was received.
The product must not have been used, installed, modified, or physically damaged.
Replacement is subject to product availability.
Depending on the circumstances and availability, we may provide a replacement product or another appropriate resolution.
2. Exchange Policy
Exchange requests can be made within 10 days of delivery for eligible products.
Exchange may be considered for size, fit, or compatibility issues, where applicable.
Spare parts are generally not eligible for exchange for compatibility or change-of-mind reasons.
All exchange requests are subject to product inspection and approval.
3. Cancellation Policy
Before Dispatch
You can request cancellation before your order is dispatched.
Cancellation within 30 minutes may incur a 5% processing fee.
Cancellation after 30 minutes is subject to approval and may include additional charges.
After Delivery
Orders cannot be cancelled after delivery.
4. Replacement & Exchange Policy, Not a Refund Policy
Products are not eligible for a refund simply because the customer wants to return them.
For eligible cases, customers may request a replacement or exchange within 10 days of delivery, subject to inspection and approval.
The product must be unused, undamaged, and in its original condition and packaging.
For a defective, damaged, or incorrectly supplied product, we will first provide a replacement or suitable resolution, subject to product availability.
Refunds are provided only when specifically approved by pctech.co.in under applicable circumstances.
A 10-day replacement or exchange period does not mean a 10-day refund period.
A return request within 10 days does not guarantee a refund.
5. Category-wise Replacement Coverage
| Product Category | Defective / Damaged | Not as Described |
|---|---|---|
| Computers | 10 Days Replacement | 10 Days Replacement |
| Laptop Accessories | 10 Days Replacement | 10 Days Replacement |
| Spare Parts | 10 Days Replacement | 10 Days Replacement |
6. Products Not Eligible for Return or Replacement
A return or replacement may not be accepted in the following situations:
Product has been used, installed, scratched, bent, burnt, or physically damaged.
Product has been damaged due to incorrect installation, misuse, negligence, or improper handling.
Serial numbers, labels, security seals, or identification markings are missing, altered, or tampered with.
Consumable products have been used or installed.
Damage is not covered under the manufacturer's warranty.
Product is returned without its original packaging, accessories, or other supplied items.
Product has been modified, repaired, opened, or altered after delivery.
7. Important for Laptop Spare Parts
Before installing a laptop screen, battery, charger, keyboard, motherboard, touchpad, or any other spare part, please make sure that the product is compatible with your laptop.
Do not install the product if you are unsure about compatibility. Please contact us before installation.
Once a spare part has been installed, damaged due to incorrect installation, or physically modified, it may no longer qualify for replacement.
We will be happy to help you if you have any questions about compatibility, installation, or product specifications.
8. How to Request a Replacement or Exchange
When contacting us, please provide:
Order number
Product name
Reason for the replacement or exchange
Clear photos or videos showing the issue, where applicable
Our team may inspect the product before approving a replacement or exchange.
9. Important Note
The 10-day period refers to the time within which an eligible replacement or exchange request must be raised. It should not be understood as a 10-day refund or money-back guarantee.
Replacement, exchange, and refund decisions are subject to the applicable conditions mentioned above and our inspection and approval.
10. Customer Support
For assistance with replacement, exchange, cancellation, compatibility, or product-related questions, please contact pctech.co.in Customer Support.
Please keep your order number and product details ready when contacting us.
We will be happy to help you if you have any questions.
