Cancellations & Returns

What is our return policy?

If you have received a damaged or defective product, you can get a replacement within the time specified in following table. The Replacement Guarantee is applicable to all physical products sold on Pctech.co.in

You can initiate an exchange under the Exchange Policy if you are not satisfied with the product or the fit.

 

Product specific policies:

Category

Defective or Damaged

Item Not as Described

Computers

30 Days Replacement

7 Days Replacement

Computers/ Laptop Accessories

30 Days Replacement

7 Days Replacement

Computer/ Laptop Spare Parts

7 Days Replacement

7 Days Replacement

Technical/ Engineering Services

30 Days Free Service for the same issue

N/A

 

Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:

- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers 
- Any damage / defect which is not covered under the manufacturer's warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

 

All physical products sold by Pctech.co.in are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same on Pctech.co.in

 

How do I return a defective or damaged product for a new replacement?

Notify us of the damaged or defective product as soon as possible within time frame specified for replacement for the relevant category. In line with our Replacement Guarantee, please return the defective item within  the time specified to return the product for a replacement. Any item returned after the deadline specified for the relevant category will not be entertained for REPLACEMENT GUARANTEE.

 

Please ensure that the product is returned in the original condition you had received it. We will send you a replacement at no extra cost to you as per the description of the ordered item.
Alternatively we can issue you Store Credit, which you can use to place a fresh order.

 

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case the delivery has already been made.

 

How can I cancel items in my order?

You can cancel an item in your order, till the item is shipped by Pctech.co.in

In order to cancel an item in your order:
- Pls. send a cancellation email to  cancel@pctech.co.in
- mention the item you want to cancel with order ID, order date, and product name.
- Indicate the reason for cancellation
- Once your cancellation request is received, we will ensure that the cancellation is processed as soon as possible


How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order is received by us, it will take us a maximum of 4-5 business days to cancel the order and initiate a refund. You will be notified of the same.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Pctech.co.in.

 

What are the modes of refund available after cancellation?

Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Pctech.co.in will complete the cancellation and initiate the refund, depending on your preference.

Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

 

6. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all Pctech.co.in lists and newsletters, please visit  www.pctech.co.in and Unsubscribe newsletters in your account.

 

7. Advertisements on Pctech.co.in

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.


8. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

 

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


9. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

 

Mr. Prem K. Singh

PCTECH COMPUTERS,

First Floor, Bhawani Market, ATTA, Near Sector-18 Metro Station Noida-201301,

Uttar Pradesh, INDIA.

Phone: +91-9810343724

Email: grievance.officer@pctech.co.in

Time: Mon – Sat (10:00 AM – 6.00 PM)

 

8. Questions?

If you have any other Questions regarding this statement, you can write to us at cs@pctech.co.in

 

Date : 23rd January 2013.

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