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Laptop Repair Service in Noida & Greater Noida

 Full refund if item not as described (branded products only)

 Full Refund in case of item not delivered

Book Your Appointment
  • Availability: IN STOCK
  • Model: Book-onsite-service
1 Products Sold
158308 Views
₹ 499
Including Tax: ₹ 499

Available Options

How it Works

 

  Choose your laptop brand

   Select the service you need

 

  Choose your preferred time-slot

           Pick time as per your convenience

 

   Hassle-free service

            Our technician will get in touch with you after your order is received and plan a visit


Frequently Asked Questions:

1- What is PCTECH e-Care Service @Home?

PCTECH e-Care not only takes care of the Gadgets but is also concerned about the health of residents of Noida and keeping this in mind we launched this service so that you do not need to move outside home to get the Gadgets Fixed.

2- Why Should you Book Service @Home?

As you know that during current pandemic period it is not Safe to move to over crowded markets for the repairs of gadgets and also no need to wait inside Repair Shops till the gadgets gets repaired.

3- How this Service Works?

You need to book this service online, select options related to the gadgets problems and choose the available time slot and our technician will visit at your address. Technician will check the gadget for issues reported by you and do the needful onsite up to the maximum possible extent.

4- Will the Issue we Resolved onsite?

In cases of minor issues the issues can be fixed onsite but in cases of major issues like motherboard failure, he needs to carry the gadgets to the repair facility.

5- Is Pickup and Delivery Free?

In cases of major issues when he needs to carry the gadget to the repair facility, there will be no additional charge for delivery of gadgets after repair.


Here's is a table for Product Specific Return Policies:

CategoryDefective or DamagedItem Not as Described
Computers10 Days Free Replacement10 Days Replacement / refund
Computers/ Laptop Accessories10 Days Free Replacement10 Days Replacement / refund
Computer/ Laptop Spare Parts10 Days Free Replacement10 Days Replacement / refund
Technical/ Engineering Services30 Days Free Service for the same issue

N/A

Item Not as Described

Our "Item Not as Described" policy ensures that customers receive products that match the description provided at the time of purchase. If a customer receives an item that does not meet the described specifications, features, or condition, the following policy applies:


1. Eligibility: The policy is applicable to all eligible purchases where the product received significantly differs from its description. Color, shape and part numbers of the items like battery charger, batteries, keyboards and screens etc. are not treated as "item not as described" until its technical specifications are totally different.

2. Notification: Customers must notify our customer support within a specified time frame (depending upon category) to report the issue and initiate the resolution process.

3. Verification: Our customer support team may request additional information, such as photographs, detailed descriptions, or any other evidence that supports the claim of the item not being as described.

4. Resolution Options: Depending on the circumstances, the following options may be provided to the customer:

   a. Replacement: The customer may be eligible for a replacement of the product with one that matches the description originally provided.

   b. Refund: If a replacement is not feasible, we may refund for the item.

5. Return Process: If the item needs to be returned, our customer support team will provide instructions for the return shipment, including any applicable shipping labels or arrangements for pick-up.

6. Condition of Return: The customer may be required to return the item in its original condition, packaging, and with all accessories included.

7. Evaluation and Final Decision: Once the returned item is received, our returns department will evaluate its condition to verify the claim. Based on the evaluation, the final decision regarding the resolution (replacement or refund) will be made.

In-transit damagesrequirement of unboxing video to proove in-transit damage
To ensure a smooth resolution process for in-transit damage claims, it may be necessary for customers to provide an unboxing video as evidence. 

At times, products may unfortunately sustain damage during the transit process. To streamline the resolution process and efficiently address such instances, we kindly request customers to provide an unboxing video as evidence when filing a claim for in-transit damage.

An unboxing video serves as crucial evidence to support the claim, as it allows us to visually assess the condition of the package and its contents upon arrival. It helps establish a clear timeline, providing valuable insights into how the item was packaged, handled, and the extent of the damage incurred during transportation.

When creating the unboxing video, please ensure the following:

1. Start from the initial unboxing: Begin recording the video from the moment you receive the package. Capture the exterior condition of the packaging, highlighting any signs of damage, such as dents, tears, or watermarks.

2. Document the unpacking process: Record the step-by-step process of opening the package, emphasizing the care taken while removing any protective materials or seals. Be sure to capture any visible damage or indications of mishandling.

3. Focus on the product: Provide clear footage of the damaged areas of the product. Zoom in or adjust the camera angle if necessary to capture the full extent of the damage.

4. Preserve the packaging: Retain the original packaging, including any bubble wrap, foam inserts, or other protective materials used during shipping. This helps provide a comprehensive view of how the product was packaged and the level of protection provided.

5. Maintain a continuous recording: Try to maintain an uninterrupted recording throughout the unboxing process to ensure transparency and avoid any doubts regarding the sequence of events.

Once you have the unboxing video ready, you can easily attach it to your claim or provide it to our customer support team as requested. Rest assured, this video will significantly aid us in expediting the assessment of your claim and reaching a fair resolution promptly.

We understand the importance of a smooth and hassle-free resolution process, and we appreciate your cooperation in providing an unboxing video to substantiate your in-transit damage claim. Our aim is to ensure your satisfaction and make the necessary arrangements for a replacement or refund as quickly as possible.


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