Toshiba Satellite C655/ C655D Laptop Keyboard

Product Specific Return Policies

The following return and replacement periods apply according to the product category and the type of issue reported.

Item Not as Described

Our "Item Not as Described" policy ensures that customers receive products that match the description provided at the time of purchase.

If a customer receives an item that does not meet the described specifications, features, or condition, the following policy applies:

1. Eligibility

The policy is applicable to all eligible purchases where the product received significantly differs from its description.

Color, shape and part numbers of items like battery chargers, batteries, keyboards and screens etc. are not treated as "item not as described" until its technical specifications are totally different.

2. Notification

Customers must notify our customer support within a specified time frame, depending upon category, to report the issue and initiate the resolution process.

3. Verification

Our customer support team may request additional information, such as photographs, detailed descriptions, or any other evidence that supports the claim of the item not being as described.

4. Resolution Options

Depending on the circumstances, the following options may be provided to the customer:

a. Replacement

The customer may be eligible for a replacement of the product with one that matches the description originally provided.

b. Refund

If a replacement is not feasible, we may refund for the item.

5. Return Process

If the item needs to be returned, our customer support team will provide instructions for the return shipment, including any applicable shipping labels or arrangements for pick-up.

6. Condition of Return

The customer may be required to return the item in its original condition, packaging, and with all accessories included.

7. Evaluation and Final Decision

Once the returned item is received, our returns department will evaluate its condition to verify the claim.

Based on the evaluation, the final decision regarding the resolution, replacement or refund, will be made.

In-Transit Damage

Products may occasionally sustain damage during the transit process. To ensure a smooth resolution process for in-transit damage claims, customers are required to provide the mandatory unboxing video as evidence.

The unboxing video allows PCTECH to visually assess the condition of the package and its contents upon arrival. It helps establish a clear timeline and provides valuable evidence regarding how the item was packaged, handled, and the extent of any damage incurred during transportation.

Where transit damage is suspected, customers should immediately document the damage and retain the complete original packaging, including all protective materials.

The unboxing video may be required for assessment of an in-transit damage claim and may assist PCTECH in determining the appropriate resolution.

Mandatory Unboxing Video Instructions

The following steps should be followed when creating the mandatory unboxing video.

1. Start from the Initial Unboxing

Begin recording the video from the moment you receive the package.

Capture the exterior condition of the packaging, highlighting any signs of damage, such as dents, tears, punctures, crushing, watermarks, or other visible damage.

2. Document the Unpacking Process

Record the step-by-step process of opening the package, emphasizing the care taken while removing any protective materials or seals.

Be sure to capture any visible damage or indications of mishandling.

3. Focus on the Product

Provide clear footage of the product after it has been removed from the packaging.

Capture the product from different angles where necessary and clearly record any visible damage, defects, missing components, labels, part numbers, connectors, or other relevant details.

4. Preserve the Packaging

Retain the original packaging, including any bubble wrap, foam inserts, boxes, seals, or other protective materials used during shipping.

This helps provide a comprehensive view of how the product was packaged and the level of protection provided during transportation.

5. Maintain a Continuous Recording

Try to maintain an uninterrupted recording throughout the unboxing process to ensure transparency and avoid any doubts regarding the sequence of events.

6. Record Initial Testing

Where applicable, continue the recording through the initial testing of the product.

For technical spare parts, customers should record the initial connection or testing process wherever practical and appropriate.

7. Record Installation Where Applicable

For products requiring technical installation, customers are encouraged to maintain a clear record of the installation and initial testing process.

This is particularly important for technical spare parts such as laptop screens, laptop batteries, keyboards, adapters, DC jacks, hinges, and other components requiring removal of existing parts or technical installation.

Installation and Handling Responsibility

Customers are responsible for ensuring that products are handled and installed correctly.

Replacement or refund will not be applicable if the returned item is found to be damaged due to:

• Mishandling during installation
• Mishandling during removal
• Improper use
• Negligence
• Incorrect installation
• Incorrect connection
• Use of inappropriate tools
• Physical force applied to the product or connector
• Other installation-related damage

Customers should handle products carefully and follow appropriate installation and usage procedures to help ensure eligibility for applicable returns or replacements.

Laptop Screen Installation

Laptop LCD screens are particularly delicate components. The LCD panel, display cable, connector, mounting points, and surrounding assembly can be damaged during installation or removal.

Professional installation is strongly recommended for laptop screen replacements.

Laptop Battery Installation

Laptop batteries may contain sensitive electronic circuits and connectors. Incorrect installation, short circuits, physical damage, or improper handling can damage the battery or the laptop.

Professional installation is recommended wherever technical expertise is required.

Other Technical Spare Parts

The same principle applies to keyboards, adapters, DC jacks, hinges, motherboards, cooling components, and other technical spare parts that require dismantling or installation.

Return Evaluation and Final Decision

Once a returned item is received, the returns department may evaluate the product and its condition to verify the reported issue.

The evaluation may include inspection of the product, packaging, accessories, labels, part numbers, physical condition, and other relevant evidence.

The submitted photographs, videos, unboxing recording, installation record, order details, and other information may also be reviewed where applicable.

Evaluation of Item Not as Described Claims

For an "Item Not as Described" claim, PCTECH may compare the product received against the product description and specifications applicable at the time of purchase.

Differences in colour, shape, appearance, or part number alone will not necessarily qualify as an "Item Not as Described" claim where the technical specifications remain the same or substantially consistent with the product description.

Evaluation of Damage Claims

For damage-related claims, PCTECH may evaluate whether the reported damage was present when the product was received or whether it may have occurred after delivery, including during handling, installation, removal, testing, or use.

Final Decision

Based on the evaluation, the final decision regarding the applicable resolution, including replacement, refund, or service where applicable, will be made according to the applicable Product Specific Return Policy and the circumstances of the claim.

Return Process

If you believe that the product received is defective, damaged, or significantly different from its description, contact PCTECH customer support within the applicable return period.

Condition of Returned Products

Where a return is approved, the customer may be required to return the item in its original condition, packaging, and with all accessories included.

The product should not have been modified, repaired, dismantled, tampered with, or damaged after delivery.

For technical spare parts, customers should take particular care to avoid physical or installation-related damage before returning the product.

Packaging and Return Shipment

When a return has been authorized, customers should package the product carefully using appropriate protective materials.

Where possible, the original packaging and protective materials should be used.

The product should be protected from physical damage during the return shipment.

Customers should retain the shipment receipt and tracking details until the return process has been completed.

Important Customer Notice

• Verify the product received against your order.
• Check the package for visible damage.
• Record the complete unboxing process.
• Inspect the product before installation.
• Do not install a product that appears physically damaged.
• Verify compatibility before installing technical spare parts.
• Use appropriate tools and installation procedures.
• Retain the original packaging and protective materials.
• Contact PCTECH before returning any product.

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